Freedom Guardian can receive messages that are sent from the message center of the Companion app or Customer Care portal. When a message has been received, Freedom Guardian will display the “Message Received!” screen.
Pressing the checkmark icon will acknowledge and open the message.
There are 3 different response types available to messages received on the watch.
“YES/NO” Response
When received, Freedom Guardian will read the message out loud to the user.
- Pressing the replay button will replay the message back to the user.
- Pressing the checkmark button sends a “YES” response back to the sender in the Message Center of the Companion app or Customer
Care portal. - Pressing the x button sends a “NO” response back to the sender in the Message Center of the Companion app or Customer Care portal.
“OK” Response
When opened, Freedom Guardian will read the message out loud to the user.
- Pressing the replay button will replay the message back to the user.
- Pressing the ok button sends an “OK” response back to the sender in the Message Center of the Companion app or Customer Care portal.
AUDIO Response
When received, Freedom Guardian will read the message out loud to the user.
- Pressing the replay button will replay the message back to the user.
- Pressing the microphone button will open a new screen where you can record a message up to 1 minute to send back to the sender in the Companion app or Customer Care portal.
- Pressing the checkmark button will finish and send the recorded message.
Please note
Message availability after acknowledgement. Once you’ve acknowledged or closed out of a message received, the message will no longer be available on the watch and ONLY available through the Companion app or Customer Care portal.
Sending messages. All messages received by your watch originate in your Companion app or Customer Care portal. Please visit medicalguardian.com/resources/freedom for more information on sending and receiving messages.
Sending messages. All messages received by your watch originate in your Companion app or Customer Care portal. Please visit medicalguardian.com/resources/freedom for more information on sending and receiving messages.