STEP 1: Test your Home Guardian's emergency buttons
- Firmly press your wrist or neck pendant while standing close to your base station.
- The button’s red light will flash once indicating signal was sent.The base station will indicate a call is in progress.
- An operator will ask if you need help. Please state that you are just testing.
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Once the operator confirms the test, they will disconnect the call.
Wait at least 60 seconds between testing each button. The communication light on your base station will return to a solid green.
Please Note
If the operator is unable to connect through the base, they will try calling you on your phone. Keep an eye on your phone in case it rings—it’s probably us!
Please Note
Test all of your buttons monthly to ensure they are working properly. Do not use the “TEST” button on the base station—it is only used for internal testing purposes.
STEP 2: Testing the Fall Detection on your Fall Detection Pendant
Please Note
This step only applies if you have a white fall detection neck pendant with a blue button in the center. If you do not have this pendant, skip this step.
- Hold the Fall Detection pendant up in the air, above your head works best.
- Drop the pendant onto the floor.
- Leave the pendant on the floor for a full 30 seconds.
- The pendant will start to beep and the base station will announce “Fall detected. Press and hold button to cancel.” Do NOT cancel the alarm.
- A different announcement will begin“Fall detected. Contacting emergency response center.”
- An operator will ask if you need help. Please state that you are just testing.
Please Note
If you drop your Fall Detection pendant and the base does not announce anything after 30 seconds , pick up the pendant and try again. Hardwood or tile work best. If on carpet, try tossing it down to the floor from shoulder height to give it force.
Please Note
Fall detection does not detect 100% of falls. If you are able, you should always press the button when you need help.