Can I move this device to a new location?
Yes, this device can be moved to a new location anywhere in the United States where there is a working telephone landline. The new address will need to be provided (temporary or permanent) by calling the Customer Care department or by logging into the My Guardian Customer Portal. The device should be tested at the new address to ensure it is working properly.
Should extension cords and surge protectors be avoided?
Yes, extension cords and surge protectors can limit the amount of power the device receives resulting in the device not working properly. The device’s power cord needs to be plugged directly into a wall outlet that does not operate on a light switch.
What material is used to make the neck button?
The neck button is made of TPU (Thermoplastic polyurethane plastic) and has a nylon cord/lanyard attached.
What material is used to make the wrist button?
The wrist button is made of TPU (Thermoplastic polyurethane plastic) and has a silicone, latex free band.
Are the buttons water-resistant?
The wearable neck and wrist buttons are waterproof and can be worn in the shower and submerged underwater. The buttons should be towel dried after contact with water. All of our devices are IP67 Certified.
How long does the battery in the button (neck and wrist) last?
The buttons have a battery life of up to 5 years. A red flashing trouble light on the base device indicates a low battery in the button. If you experience a low battery light indicator, please call our Customer Care department. We will be glad to replace it for you at no cost.
How long does the battery in the Fall Detection button last?
The Fall Detection button has a battery life of up to 3 years. A low battery alert will show on the base device as a red flashing trouble light. If you experience a low battery light indicator, please call our Customer Care department. We will be glad to replace it for you at no cost.
Can metal roofing/siding, trees, airports and other environmental factors have any effect on the device being able to connect?
Yes, metal roofs/siding, concrete buildings (such as a basement) and environmental factors like wooded areas can have an impact on signal strength for a device which affects the device’s ability to connect.