Fall detection does not detect 100% of falls. If you are able, you should always press the Call Button when you need help.
If you are unable to press the Emergency SOS call button and a fall is detected, an alert is sent to the monitoring center just as it would for a button press.
How Much Does Fall Detection Cost?
Fall Detection is an additional $10 per month per button. It does NOT come standard. If you’d like to add the Fall Detection button, please reach out to us via Live Chat (on the bottom of this page) or on qa.medicalguardian.com.
What to do in case of a false alarm — canceling a fall detection call
When a fall is detected, your Active Guardian will state, “Fall detected. Press the call button to cancel.” A fall may be canceled within twelve (12) seconds by pressing the call button. Once pressed and the call has canceled susccesfully, the device will state, “Fall detection canceled.” If not canceled, you will hear tones or ringing and then a voice message. The specialist will answer the call.
Is There a Way to Power off the Fall Detection Pendant?
The only way to power off the Fall Detection pendant is to remove the battery. This is not recommended.