Choose a product to get started:

Not sure which model you have?

Locate the “Device Unique ID” sticker on the packaging container and enter the 9-digit number provided:

Frequently Asked Questions

My Account

Need to update account information — like your address or location of your lockbox — or have other questions?

View My Account FAQ’s >


Do you want to view or pay your bill online, or update the payment information on your account?

View Billing FAQ’s >


Have questions about our policies like shipping or returns? Want to know more about our referral program?

View Policy FAQ’s >

You can also browse all of our FAQ topics to find what you’re looking for.

Get more from your Medical Guardian subscription! With the MyGuardian portal, you can easily:

  • Update Address Before Traveling
  • Manage Billing Information
  • Customize Emergency Contacts
  • Live Chat with Customer Care
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